Voltas IT is the creator of the professional diagnostic device and software
OBDeleven. Operating worldwide and with the device being distributed in 21 countries, OBDeleven is rapidly gaining popularity among automotive enthusiasts. Endless software possibilities lead us towards our goal – to become number one in the intelligent automotive diagnostics market. Together we can do more and your contribution will be very important to us.

What you will do:
– Handling customer universal support cases (product, application, coordination, vehicle-based questions) through email and live chat
– Ability to support users in written English, and Lithuanian languages.
– Providing timely and accurate customer feedback to the relevant teams to improve processes and avoid recurring customer issues
– Reply to clients’ comments or app reviews (for example in Amazon, eBay, Google Play Store, App Store, Trustpilot etc.)
– Reply Social Media requests and direct messages (Facebook, Instagram, Twitter etc.
– Understanding the customer’s needs and business context to provide outstanding support and excellent customer satisfaction
– Contribute to the development of the FAQ
Requirements
– Experience providing support to clients via email, live chat, and similar platforms
– Excellent written communication skills in English and Lithuanian languages
– Willingness to learn new skills
– Ability to communicate with clients in a polite and professional way
– Excellent time management skills
– Management of own processes and ability to take ownership in all related processes regarding customer support
Benefits
– Involvement in the development process of a global brand
– Transparent remuneration system and growth opportunities
– Opportunities for personal and professional development with a yearly training budget included
– Annual performance reviews and bonuses
– Hybrid working model and remote work opportunities (possibility to work remotely for up to 183 days per year abroad)
– A modern office based in a heart of Kaunas
– Private health insurance
– One paid Self-learning day and a sick day per month
– Team building events: workation, weekly Friday lunch with the team, celebrations
– Gross salary in a range: 1196 – 1544 € /month (depends on your experience)
Still, having doubts? Learn more about:

our product. OBDeleven – an innovative automotive diagnostic software, operating via a small Bluetooth device helps daily drivers to customize their vehicles via mobile application. It is officially licensed by Volkswagen AG and BMW, and honored by two international design awards.
2 Million vehicles are already connected to OBDeleven.
our company. Voltas IT is the first Lithuanian company to announce a winner among the fastest-growing technology company in Central Europe in 2019. It is awarded “For Innovations” in Kaunas District Business in 2020. The company is a member of AAAA (Australian Aftermarket Automotive Association), Equipment and Tool Institute; Kaunas Chamber of Commerce, Industry and Crafts; Lithuania Diversity Charter and a partner of the Kaunas University of Technology. We are the first IT company that joined the Equal Opportunity Wings initiative in Lithuania and were evaluated with the highest rating – three Equal Opportunity Wings.
our identity. We are united into the Atom that represents our beliefs and our main cores: team, product, and community. If you want to know more, watch our 3D video https://voltasit.com/about-us/.
Here at Voltas IT we feel the vibe, take ownership, never stop learning, enjoy teamwork, being ambitious and smart. If our company‘s culture matches your values let‘s join forces and prove that on a scale of 10 we are ready to go for 11!
Confidentiality guaranteed. Only selected candidates will be informed.

Contacts to apply: https://apply.workable.com/voltas-it/j/CB0BB1288A/

Deadline for Applications: 2023-05-01