Customer Service Specialist

MB Novum Commercium


“WoodWe” is here to celebrate your level-ups & inspire you for another positive change! We always seek to be better in what we do: from product quality to helping our planet by planting trees. We managed to 2x our growth in 2021 and we do not want to stop! Please apply if you want to help us!

This is a full-time position and is a good start for candidates who want to thrive in the field of customer service. This position will grow together with a company and we are searching for a person who can transition towards a Head of Customer Service in 12-18 months.

We seek a team member who can offer new ideas for improving customer experience, form strategies & plans for smooth implementation. This position is not for people who like to be told, it is for achievers. We are looking for candidates who could start ASAP.

> Answer and respond to customer inquiries via email, text messaging;
> Analyse customer issues, reviews, gather their feedback, and offer possible solutions;
> Monitor, improve customer experience in various support, sales channels;
> Analyse, improve product warranty, return, exchange, refund policies;
> Seek better product return, exchange, refund ratios;
> Prepare weekly/monthly KPI reports;

> Excellent English language communication and presentation skills: written, verbal and listening;
> Customer focus and a desire to help is a must;
> Ability to work without supervision, be self-motivated;
> Always thinking about improvement and wanting to achieve a positive impact;
> Pro-active, open-minded, not afraid to ask and take responsibility;
> Experience in e-commerce, CRM, project management, etc. would be an advantage;

> Competitive salary (NETO: 800-1400 EUR, depends on your experience);
> Possibility to have a workations;
> Influence towards company growth;

Contacts to apply:

Deadline for Applications: 2022-01-31